Ok, normally I would keep personal issues off my blog, as I feel this is strictly a writing forum. However, I have been unable to conduct business for over 24 hours now due to a Yahoo screw-up. Their site states that the account is inaccessible due to scheduled maintenance, but that is obviously a lie.
Yahoo has not addressed the issue, has only communicated to the public with a Tweet that said the problem would be fixed by 1:30 pm yesterday. They lied. Now they will not answer their phones, email, or anything else. They are avoiding their customers (yes, some actually pay for the service!) and handling this in a very unprofessional manner.
An email outage, even a partial one, is catastrophic for many, and this is no exception. This is similar to something I heard in a movie once, where the protagonists were going to war and the captain said, "We will probably only have one or two casualties." The response from one of the soldiers was, "yeah, that's not a problem unless you're the one."
Yahoo has failed on a massive scale, and I can't imagine ever going back.
